03 · Logistics · 2020–2021 · Boosmap

Designing the tools behind last-mile delivery.

Boosmap runs last-mile logistics. As Product Designer I worked across the whole operation: I completely redesigned the Booster app for drivers, designed the internal worker platform and a tool for the finance team, and designed the shipment tracking page on my own. The tracking is still live on Boosmap's site today.

See the tracking live on boosmap.com The shipment tracking on this page is 100% my design. The ops platform and driver app are internal tools.
Role
Product Designer
Timeline
Sep 2020 – Jul 2021
Scope
Driver app · Worker platform · Finance tool · Tracking
Methods
Remote interviews · Usability tests
Boosmap worker payment status dashboard shown on a laptop

Worker payments: drivers and operators see the same truth about what's been paid, and when.

Context

Two audiences, one operation.

Operators coordinated deliveries from an internal platform; drivers ran their day from a mobile app. Both had grown feature by feature, and the seams showed. Internal flows were convoluted, and drivers' most frequent questions (my routes, my payments, my details) took too many steps to answer.

Research

Designed with drivers, remotely.

During the pandemic I ran remote interviews and usability tests with real drivers and operators. Watching people use the actual flows exposed where the tools created work instead of removing it.

  • Payments were the anxiety point. Drivers checked payment status constantly; it had to be one glance, not a search.
  • Workarounds were hidden requirements. Every operator workaround pointed at a gap the platform needed to close.
My role

Four products, one designer.

I owned research, flows, wireframes, UI and testing across four products:

  • The Booster app. A complete redesign of the app drivers use to run their deliveries.
  • The internal worker platform. Where operators manage drivers, their details and their payment status.
  • A finance tool. Designed for the finance team's day-to-day work.
  • The shipment tracking page. 100% my design, and still live today.
User researchUsability testingMobile appInternal toolsTracking

Before

Worker payment status table before the redesign, with eleven dense columns

After

Worker payment status after the redesign, with filters, avatars and row actions

Worker payments: eleven dense columns became a scannable list with filters, clear status and direct actions.

Before

Worker information form before the redesign, one long form

After

Worker information after the redesign, organised into tabs

Worker information: one long form split into tabs, so operators only see what the task needs.

Tracking

Shipment tracking, designed 100% by me.

I owned the tracking project from start to finish: the experience that tells people where their delivery is and who is bringing it. It is still featured on Boosmap's technology page today.

See it on boosmap.com/technology

End-to-end ownershipReal-time statusLive in production
Outcome

Less friction on both sides.

Simpler flows for operators, direct answers for drivers, and a research practice that kept real users in the loop even when everything went remote.

4
Products designed
100%
Tracking designed by me
Remote
Interviews & tests

Back to the start · 01

Rindegastos full site redesign